TERMS & CONDITIONS
ALL THE FINER DETAILS
We’re always thinking about our clients and figuring out the best way to ensure satisfaction for all our clients. That’s why we need to have a clear policy, to ensure that business runs smoothly and you, along with everyone else, receive the skin treatment you pay for at A Touch of Elegance Hair Salon
PLEASE ARRIVE ON TIME
Arriving on time, or 5 minutes before your appointment, ensures that you don’t miss a single minute of your treatment. We can’t keep others waiting for their service, just as you wouldn’t like to be kept waiting!
24-HOUR BOOKING AND CANCELLATION POLICY
As an independent Latina Female-owned business, we thank you for your consideration of our 24-hour cancellation policy. Our booking policy doesn’t only protect our business but also affects our "affordability" and ensures fair treatment to all our clients.
Please book carefully. No-shows and last-minute cancellations means that other clients cannot book into that time slot and it wastes the time and expertise of our highly trained professionals
A 50% deposit is required to secure all bookings over 30 minutes.
We understand that sometimes bookings need to be changed, so you will be allowed to change your booking as long as you give us 24 hours notice. Your deposit can either be held for your next booking.
If it is within 24 hours and you cannot attend your appointment, you may either send a friend or family member to take your slot, or unfortunately forfeit your deposit.
Messages left on Saturdays or public holidays will only be regarded as reviewed the morning of the next business day.
Your credit card number or gift certificate number will secure your appointment. Your credit card will only be used if you fail to change or cancel your appointment within 24 hours, as per our cancellation policy.
BUY 3 GET 1 FREE
These are what we call a “series” of treatments. They are 3 of the same service paid upfront to get a 4th one free. These are approximately a 30% discount depending on the product or service; and therefore can not be used with any other offer, including discounted vouchers.
BEAUTY FREQUENCY PROGRAM
-Points can only be redeemed on single treatments only, not package.
-You can only build points by shopping at A Touch of Elegance Salon – NOT online.
-Points can only be redeemed on full price treatments and excludes packages, courses and promotions.
-Frequency points cannot be used with any other offer.
-Points must cover the selected service / treatment and cannot be used as cash.
-Points are only valid with salon owners discretion / criteria.
-Does not include Series packages as these are already discounted.
-Does not include packages as these are already discounted
-Can not be used or generated on contractor services.
-Points can be redeemed for one service per transaction
-Clients can’t redeem on products
Terms & Conditions